Create Fewer Ruined Days For Your Customers™ & Your Team
Weekly information & inspiration to keep you at the top of your game.
Who is Jeannie's Weekly Letter For?
Jeannie's weekly letter is for anyone who wants to improve their organization's customer experience but don't have a ton of time or resources.
Don't Miss the Next Letter.
What Can I Expect to Learn?
Using Customer and Team Feedback
...to learn where your largest CX issues and opportunities exist.
Doing Customer Experience Research
...including 'secret shopping' -- unlock your inner Experience Investigator!
...At every customer touchpoint -- no matter how small -- to more consistently delight your customers.
...To simplify processes and make the Customer Experience easier and more efficient for everyone involved.
...By getting your team -- and even other departments, when applicable -- on the same page.
And Much More