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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Five Ways to Thank Customers — And How to Find Opportunities in Your Organization

When our waiter flagged us down by the door, I assumed we had left something behind or ...

What Every C-Suite Leader Needs to Know about Customer Experience

What Does Customer Experience Success Mean to Your C-Suite? There's a scenario that seems to repeat itself. ...

5 Ways to Lead Customer Experience – Even If It’s Not In Your Job Description

Who should be responsible for customer experience? It's easy to toss around phrases like "Customer experience is ...

Connect Customer Service Success with Customer Experience Excellence

Customer experience success, as we define it, is about living up to the promises made to customers ...

How a Service Code Empowers Employees to Deliver Exceptional Experiences

The frustrated leader looks to the heavens, shaking their fists toward the sky. "It seems so obvious," ...

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Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.