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from Jeannie Walters

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21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

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Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

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From the Blog

Why Customer Service Does Not Equal Customer Experience

Customer Experience is this unkempt, crazy art form coupled with enough science to make it work. It's ...

SXSW: A Customer Experience Journey

*Note - I've been writing this post on and off for a week. Things come up - ...

Finding Value at SXSW

It's the last day here in Austin for SXSW Interactive. I'm taking a breath before heading to ...

What I'm Looking for at SXSW Interactive

There's a lot of hype around the South-by-Southwest Interactive Conference, and much of it is about parties. ...

Legal Beagles: How We're All Just Sniffing Around Social Media

Last week, I attended the Soho Social Media Seminar and heard a fantastic line-up of speakers. For ...

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