Blog & Resources

from Jeannie Walters

Get Started With Our

21-Day CX Challenge

Experience Investigators 21-Day Customer Experience Challenge Title CardWhat little things can you do every day to improve your customer experience? Our 21-Day Challenge, delivered to your email inbox, will help you get results without breaking a sweat.

Listen To The Podcast

Crack The Customer Code

Experience Investigators 21-Day Customer Experience Challenge Title CardJoin Jeannie Walters (Experience Investigators) and Adam Toporek (Customers That Stick®) as we hear from Fortune 500 executives, authors, retail magnates, product poobahs and entrepreneurs making things happen. 

The Best Stuff's In Here

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.

From the Blog

Taking Your CX Program from Reactive Realities to Proactive Paths

Author Steven R. Covey, in his classic book, The 7 Habits of Highly Effective People , broke ...

Developing Cross-Functional CX Buy-In: 3 Challenges & Methods

Customer experience leaders report that teamwork and cross-functional cooperation are some of the top drivers to achieving ...

Customer Listening Posts: Ask These Questions to Boost Your VoC Program

What does building a Voice of The Customer (VoC) program from the ground up look like? Typically, ...

Customer Experience Planning: Ask These Reflection Questions

Within the natural cycles of any business, there are times that offer a chance to review, reflect ...

How To Prioritize Customer Experience Efforts

Customer Experience requires action... and action requires effort. Customer experience efforts lead to lists of action items. ...

Connect Jeannie's Brain Directly to Your Inbox.

Get weekly insights & tips to make your day (and your customer’s experience) brighter.

You will receive occasional emails with valuable information. We hate spam and know you do too, so we don't send it. For more information, view our Terms of Service & Privacy Policy.